What To Do If You Forgot Your Password

If you don't know or forgot your password

If you find yourself locked out of your account or you can't remember your password, we're here to help. Reach out to the Fieldtex call center at 1-800-353-7763(TTY 711) between 8am and 4pm, Monday through Friday.

Please Note: Default password information is located on the inside cover of your Highmark Wholecare OTC Catalog. 

Do I need to create an account?

If you don't know your Member ID or think you need to create an account. Don't worry! An account was automatically created for you if you're a Highmark Wholecare member with a Diamond or Ruby plan. Use your Member ID# and Default password. 

Reminder: Default passwords are unique to each account and can be found in the print catalog.

Unsure about your Member ID Number?

It is not the large number on your new insurance card. Your Member ID is listed separately and should start with a 7 or a 2.

Highmarkwholecareotcstore.com is the former Fieldtex-Gateway.com

As of January 2023, Fieldtex-Gateway.com was rebranded as HighmarkWholecareOTCstore.com. It's the same company and fulfillment center with a new name and URL. Your Gateway OTC login information was transferred to the new site automatically